For full text search please use the '?' prefix. e.g. ? Onboarding

Microsoft Orchestrator

Make a New Run Books

SC 2016 Service Manager

  • ==Monitor Object==:
    • Monitoring For new or updated items
    • Connection: SCSM PROD
    • Class: service request or incident
      • One monitor for each class type
    • Trigger: Keep trigger to New because Update will do a biiiig pull
    • Filters: To match your criteria Title works with Regex (Private)
  • ==Update Object==
  • ==Create Relationship==

Utilities

  • ==Write To Database==

Text File Management

  • ==Append Line==

Tips

  • Data Fields:
    • For input areas right click to get subscribe data or variables
  • Data Connectors: To connect nodes together and have data flow between nodes hover over an icon and it's arrow until the cursor changes to a black cross hairs then click and drag to another node. no visual indication of the operation will occur until the drag and drop is complete
    • The connector lines also have additional options you can access with double clicking
  • Never just change ticket status to Closed
    • Change to Completed the Closed status is auto
    • Make sure to update comments or description with implementation status and notes so tickets are not just closed with no user communication
  • ADM account doesnt have access to file location? then for Security pass your normal credentials and the path to the location that your normal account has access to Best to have a service account own this though
    • Service account would need:
      • ADM Account
      • Access to @IT (Private)
      • Access to the SCORTCH AD group
Backlinks